How does the process work?

Ongkrong Consulting follows a six-step method on every engagement: observe, map, prioritise, build, document, review. The method follows the evidence at each step, so a system change is only recommended after the current process has been reviewed. Every engagement begins with a fixed paid AI opportunity diagnostic.

1. 01

   OBSERVE

   We observe the current process and review the records that support it.

2. 02

   MAP

   We map the points where coordination, cost or accountability breaks down.

3. 03

   PRIORITISE

   We identify the first system change that would have the clearest operational value.

4. 04

   BUILD

   We build the selected system in production with defined controls.

5. 05

   DOCUMENT

   We document ownership, operating steps and decisions so the process can be maintained.

6. 06

   REVIEW

   We review whether the system is working and identify the next evidence-based improvement.

The first engagement defines the work.

The method runs inside a three-rung engagement sequence. The first engagement defines the work that follows.

01AI opportunity diagnostic

A documented assessment of the coordination gap, its operational effect and the practical AI use cases worth pursuing. This is the first engagement.

02Build

The selected system is built in production with defined controls, ownership and operating documentation. The build follows the diagnostic finding.

03Retainer

We continue to review performance, improve the system and assess the next coordination problem. This suits organisations that need ongoing review and delivery capacity.

Last reviewed: June 2026