About Ongkrong Consulting

Ongkrong Consulting is an Australian consulting practice that identifies coordination gaps in operations-heavy, multi-site organisations and builds AI-enabled operating controls that staff can maintain. It was founded in 2024 by Motta Thong and is based in Melbourne, Victoria, serving organisations across Australia. The work always begins by reviewing how the organisation currently operates before any system change is recommended, which keeps every recommendation tied to evidence, cost and operational responsibility.

The problem we address: the coordination gap

A coordination gap is the point where work has to move between people, sites or systems and relies on manual effort to hold it together. In operations-heavy organisations these gaps appear as repeated phone calls, manual hand-overs, re-keyed data, status chasing and knowledge that lives in one person's head. They are costly because they consume staff time, slow service delivery and blur accountability, and they are hard to see from inside the daily process because the manual effort feels normal. We review records, processes and hand-overs to locate these gaps, then build operating controls that reduce the manual coordination and make the process maintainable.

Who it is for

Ongkrong Consulting works with operations-heavy, multi-site organisations where manual coordination affects cost, service delivery or accountability. These are typically organisations that run a high volume of repeatable operational work across more than one location, depend on hand-overs between teams, and need any new system to be owned and maintained by their own staff rather than by an outside vendor.

Our work starts with observed operations.

We review the way the organisation currently works before recommending a system change. This keeps the work tied to evidence, cost and operational responsibility.

Auditor

We review records, processes and handovers to identify where time, money or accountability is lost.

Builder

We build production systems with controls, ownership and documentation from the start.

Founder

We keep recommendations practical, cost-aware and linked to adoption by the people who run the process.

The method: six beats

1. 01 · OBSERVE

   We observe the current process and review the records that support it.

2. 02 · MAP

   We map the points where coordination, cost or accountability breaks down.

3. 03 · PRIORITISE

   We identify the first system change that would have the clearest operational value.

4. 04 · BUILD

   We build the selected system in production with defined controls.

5. 05 · DOCUMENT

   We document ownership, operating steps and decisions so the process can be maintained.

6. 06 · REVIEW

   We review whether the system is working and identify the next evidence-based improvement.

Read the method in full

The first engagement defines the work.

01A$500 AI diagnosis

A documented assessment of the coordination gap, its operational effect and the practical AI use cases worth pursuing. This is the paid first engagement before any build is scoped.

02Build

The selected system is built in production with defined controls, ownership and operating documentation. The build follows the diagnosis finding.

03Retainer

We continue to review performance, improve the system and assess the next coordination problem. This suits organisations that need ongoing review and delivery capacity.

The founder

Motta Thong — Auditor, builder and founder - Ongkrong Consulting, Melbourne.

Motta Thong founded Ongkrong Consulting to help organisations assess operational coordination problems and build systems that staff can maintain.

The practice applies audit discipline, practical system design and documented operating controls to AI-enabled process work.

Each engagement is designed to leave clear ownership, a runbook and a decision log with the client organisation.

• RMIT - Master of Finance
• AWS Certified AI Practitioner
• Claude Certified Architect
• Anthropic Academy - trained

Live enterprise engagement: a pre-launch engagement

An enterprise client: a high-volume logistics operator

An enterprise client — a high-volume logistics operator — was running a manual calling operation by hand, averaging about 230,000 calls a day at 15–30 seconds each. We built and put into production an AI voice-notification system to run it. Live, the system reduced call-handling headcount by about 1,200 roles and let the operator redeploy about 300 staff into supervisory and quality roles with upskilling. The engagement covered the financial model, telecom vendor economics, integration design, the production command centre, and a security and go-live readiness review.

Engagement details are anonymised to protect the client. The figures are the operator's measured results.

Practice details

Name

Ongkrong Consulting

Founded

2024

Location

Melbourne, Victoria, Australia

Serves

Australia

ABN

70 543 844 199

Contact

motta.thong@ongkrong.com

Last reviewed: June 2026