Ongkrong Consulting replaced an enterprise logistics operator's manual calling operation with an AI voice-notification system now running about 230,000 calls a day.
An enterprise client, a high-volume logistics operator, was running a manual calling operation by hand, averaging about 230,000 calls a day at 15 to 30 seconds each. We built and put into production an AI voice-notification system to run it. Live, the system reduced call-handling headcount by about 1,200 roles and let the operator redeploy about 300 staff into supervisory and quality roles with upskilling. The lower call-handling headcount took roughly $1.7 million a year out of staff-salary cost. The engagement covered the financial model, telecom vendor economics, integration design, the production command centre, and a security and go-live readiness review.
Built and put into production in about seven weeks, out-executing an internal build that had stalled.
Prepared by Ongkrong Consulting. Client details available to qualified prospects under NDA. Accurate as of June 2026.