Ongkrong is a Melbourne-based AI automation consultancy. We design and build custom AI systems and workflow automation tools for businesses in Australia and Southeast Asia. We help companies in F&B, real estate, legal, finance, and government eliminate manual work, reduce costs, and scale without adding headcount.

What does Ongkrong do?

We build custom operational systems powered by AI — from AI receptionists and booking automation to compliance dashboards and financial intelligence tools. Our work covers end-to-end system design, build, and deployment, typically delivered within 4–8 weeks.

Where is Ongkrong based?

Ongkrong is headquartered in Melbourne, Victoria, Australia. We work remotely with clients across Australia and Southeast Asia, including Singapore, Indonesia, Vietnam, and the Philippines.

Who does Ongkrong work with?

We work with SMBs and enterprise businesses across F&B, hospitality, real estate, legal, accounting, government, and finance. Ideal clients are businesses with repetitive manual workflows that are costing them time and money.

How long does it take to build an automation system?

Most systems are delivered within 4–8 weeks from strategic alignment to deployment. Simple automations (single agent, 1–3 integrations) can be live within 1–2 weeks. Complex enterprise builds may take longer depending on scope.

What is a RAG system?

RAG stands for Retrieval-Augmented Generation. It is a type of AI system that retrieves relevant information from your own documents, databases, or knowledge base before generating a response. Ongkrong builds custom RAG systems that allow businesses to query their own data using natural language — useful for internal knowledge management, compliance, and client-facing AI assistants.

Can Ongkrong build an AI receptionist?

Yes. We have built AI receptionists for law firms and service businesses that handle client enquiries, qualify leads, and book appointments 24/7 without human involvement. These systems operate via WhatsApp, Telegram, or web chat and respond in under 5 seconds.

What is AI automation consulting?

AI automation consulting involves analysing a business’s operations, identifying manual and repetitive workflows, and designing AI-powered systems to automate them. Ongkrong handles the full process: discovery, system design, integration, deployment, and ongoing support.

Does Ongkrong work with restaurants and F&B businesses?

Yes. We have built booking systems for multi-branch restaurant groups, integrating reservations across Google Calendar, the website, and staff notification channels like Telegram — eliminating double-bookings and missed reservations across 5+ locations.

Does Ongkrong work with real estate and property managers?

Yes. We have built property management dashboards covering rent collection, tenant management, and maintenance tracking for portfolios of 1,800+ units, giving operators real-time visibility across their entire portfolio.

Can Ongkrong help with compliance and audit automation?

Yes. We have implemented compliance dashboards that track regulatory requirements, auto-collect evidence, monitor deadlines, and surface audit actions — helping one client raise their audit score from 71% to 94%.

What AI tools and platforms does Ongkrong use?

We work with a range of AI models and platforms depending on the client’s needs, including OpenAI, Anthropic Claude, Google Gemini, and open-source LLMs. For integrations, we connect to systems like Google Workspace, Telegram, WhatsApp, CRMs, and custom APIs.

Does Ongkrong work with Southeast Asian businesses?

Yes. While based in Melbourne, Ongkrong works with businesses across Southeast Asia. We understand the regional business environment and can deliver systems with multilingual support. We serve clients in Singapore, Indonesia, Vietnam, and the Philippines.

Real EstateCase Study

Property Management System

Portfolio-wide visibility across 1,800 units

Built a unified property management dashboard covering rent collection, tenant management, and maintenance requests — giving operators real-time visibility across their entire portfolio.

Key Results

1,800 units trackedAutomated rent monitoringLive maintenance queue

1,800

Units under management

Real-time

Rent collection visibility

40%

Maintenance response improvement

60 hrs

Admin hours saved/month

PROPERTY MANAGEMENT SYSTEM

Portfolio Overview

Live — Last updated 2 min ago

🏠

Total Units

1,800

👤

Total Tenants

2,200

🔧

Open Maintenance

📅

Lease Renewals

Rent Collection by Month

Collection Rate %

96%

Jan

88%

Feb

94%

Mar

78%

Apr

85%

May

92%

Jun

89%

Jul

95%

Aug

Rent Status

Property

Unit

Status

Due Date

Sunrise Apartments

A-204

Paid

01 Feb 2025

Parkview Residences

B-112

Overdue

28 Jan 2025

Harbour Tower

C-508

Paid

01 Feb 2025

Elm Street Complex

D-301

Pending

05 Feb 2025

Victoria Place

E-103

Paid

01 Feb 2025

Recent Maintenance Requests

Property

Unit

Issue

Priority

Opened

MR-1847

Sunrise Apartments

A-112

Leaking tap in bathroom

Medium

3d ago

MR-1846

Harbour Tower

C-305

AC unit not cooling

High

1d ago

MR-1845

Parkview Residences

B-209

Broken window lock

Low

5d ago

MR-1844

Victoria Place

E-401

Hot water system fault

High

2d ago

Built by Ongkrong

Compliance Angle

Designed with tenant privacy protections aligned to the Australian Privacy Act and state-level residential tenancy regulations. Tenant personal information is encrypted, access is restricted by role (property manager, owner, maintenance), and data retention policies comply with state residential tenancy record-keeping requirements. Financial transaction records maintain a complete audit trail.

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Compliance Angle