Ongkrong is a Melbourne-based AI automation consultancy. We design and build custom AI systems and workflow automation tools for businesses in Australia and Southeast Asia. We help companies in F&B, real estate, legal, finance, and government eliminate manual work, reduce costs, and scale without adding headcount.

What does Ongkrong do?

We build custom operational systems powered by AI — from AI receptionists and booking automation to compliance dashboards and financial intelligence tools. Our work covers end-to-end system design, build, and deployment, typically delivered within 4–8 weeks.

Where is Ongkrong based?

Ongkrong is headquartered in Melbourne, Victoria, Australia. We work remotely with clients across Australia and Southeast Asia, including Singapore, Indonesia, Vietnam, and the Philippines.

Who does Ongkrong work with?

We work with SMBs and enterprise businesses across F&B, hospitality, real estate, legal, accounting, government, and finance. Ideal clients are businesses with repetitive manual workflows that are costing them time and money.

How long does it take to build an automation system?

Most systems are delivered within 4–8 weeks from strategic alignment to deployment. Simple automations (single agent, 1–3 integrations) can be live within 1–2 weeks. Complex enterprise builds may take longer depending on scope.

What is a RAG system?

RAG stands for Retrieval-Augmented Generation. It is a type of AI system that retrieves relevant information from your own documents, databases, or knowledge base before generating a response. Ongkrong builds custom RAG systems that allow businesses to query their own data using natural language — useful for internal knowledge management, compliance, and client-facing AI assistants.

Can Ongkrong build an AI receptionist?

Yes. We have built AI receptionists for law firms and service businesses that handle client enquiries, qualify leads, and book appointments 24/7 without human involvement. These systems operate via WhatsApp, Telegram, or web chat and respond in under 5 seconds.

What is AI automation consulting?

AI automation consulting involves analysing a business’s operations, identifying manual and repetitive workflows, and designing AI-powered systems to automate them. Ongkrong handles the full process: discovery, system design, integration, deployment, and ongoing support.

Does Ongkrong work with restaurants and F&B businesses?

Yes. We have built booking systems for multi-branch restaurant groups, integrating reservations across Google Calendar, the website, and staff notification channels like Telegram — eliminating double-bookings and missed reservations across 5+ locations.

Does Ongkrong work with real estate and property managers?

Yes. We have built property management dashboards covering rent collection, tenant management, and maintenance tracking for portfolios of 1,800+ units, giving operators real-time visibility across their entire portfolio.

Can Ongkrong help with compliance and audit automation?

Yes. We have implemented compliance dashboards that track regulatory requirements, auto-collect evidence, monitor deadlines, and surface audit actions — helping one client raise their audit score from 71% to 94%.

What AI tools and platforms does Ongkrong use?

We work with a range of AI models and platforms depending on the client’s needs, including OpenAI, Anthropic Claude, Google Gemini, and open-source LLMs. For integrations, we connect to systems like Google Workspace, Telegram, WhatsApp, CRMs, and custom APIs.

Does Ongkrong work with Southeast Asian businesses?

Yes. While based in Melbourne, Ongkrong works with businesses across Southeast Asia. We understand the regional business environment and can deliver systems with multilingual support. We serve clients in Singapore, Indonesia, Vietnam, and the Philippines.

F&B / HospitalityCase Study

EMBER Restaurants Booking System

Unified reservation system across 5 Australian restaurant branches

Designed and deployed an integrated booking system for a multi-branch Australian grill & bar group — syncing reservations across Google Calendar, the website, and Telegram staff alerts in real time.

Key Results

Zero double-bookings5 branches unifiedReal-time Telegram alerts

100%

Double-bookings eliminated

Branches unified

<3 seconds

Staff notification delay

8 hrs

Manual booking admin saved/week

INTEGRATED RESERVATION SYSTEM

EMBER Restaurants Group — Bookings

All 5 branches · Real-time · Synced to Google Calendar & Telegram

110

Today's Bookings

Tonight's Covers

Double-Bookings

EMBER Bondi

of 32 seats

tonight

75% booked

EMBER Surry Hills

of 24 seats

tonight

75% booked

EMBER Manly

of 48 seats

tonight

65% booked

EMBER Darlinghurst

of 36 seats

tonight

61% booked

EMBER Newtown

of 28 seats

tonight

54% booked

Tonight's Reservations

Time

Guest

Party

Venue

Status

Source

6:00 PM

James W.

2 pax

EMBER Bondi

Confirmed

Website

6:30 PM

Sarah L.

4 pax

EMBER Darlinghurst

Confirmed

Website

6:30 PM

David C.

2 pax

EMBER Surry Hills

Confirmed

Google

7:00 PM

Michelle T.

6 pax

EMBER Manly

Pending

Website

7:00 PM

Andrew K.

2 pax

EMBER Newtown

Confirmed

Phone

7:30 PM

Lisa M.

3 pax

EMBER Bondi

Confirmed

Website

8:00 PM

Tom H.

2 pax

EMBER Darlinghurst

Pending

Google

This Week

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Weekly total

305 +12% vs last week

Telegram — Staff Alerts

EMBER Group Staff Chat

🔔 New Booking! 👤 Michelle T. — 6 guests 📍 EMBER Manly 📅 Tonight, 7:00 PM 💬 "Birthday dinner, window seat if possible" Source: Website

5:42 PMNEW

🔔 New Booking! 👤 Tom H. — 2 guests 📍 EMBER Darlinghurst 📅 Tonight, 8:00 PM 💬 No special requests Source: Google

5:18 PMNEW

✅ Booking Confirmed 👤 James W. — 2 guests 📍 EMBER Bondi 📅 Tonight, 6:00 PM Auto-confirmed via system

4:55 PM

📊 Daily Summary Tonight's bookings: 37 Total covers: 124 Pending confirmations: 2 All venues operational ✅

3:30 PM

How It Works

🌐

Customer books online

Via website or Google — 24/7, no phone needed

📅

Syncs to Google Calendar

Instant sync across all branches — zero double-bookings

💬

Telegram alerts staff

Staff group chat pinged within seconds of booking

✅

Auto-confirmation sent

Customer gets confirmation email instantly

Result

Zero double-bookings. Runs 24/7. Staff notified in seconds.

Built by Ongkrong

Compliance Angle

Built with customer data handling aligned to the Australian Privacy Act 1988. Guest contact information is stored with encryption at rest, retained only for the legally required period, and automatically purged thereafter. Staff access is role-scoped per branch, and all booking data changes produce an audit log for management review.

Ready to Build Something Similar?

Every system we build is purpose-built for your operation — with compliance baked in from day one. Book a free strategic review and let's discuss what's possible.

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Compliance Angle