Ongkrong is a Melbourne-based AI automation consultancy. We design and build custom AI systems and workflow automation tools for businesses in Australia and Southeast Asia. We help companies in F&B, real estate, legal, finance, and government eliminate manual work, reduce costs, and scale without adding headcount.

What does Ongkrong do?

We build custom operational systems powered by AI — from AI receptionists and booking automation to compliance dashboards and financial intelligence tools. Our work covers end-to-end system design, build, and deployment, typically delivered within 4–8 weeks.

Where is Ongkrong based?

Ongkrong is headquartered in Melbourne, Victoria, Australia. We work remotely with clients across Australia and Southeast Asia, including Singapore, Indonesia, Vietnam, and the Philippines.

Who does Ongkrong work with?

We work with SMBs and enterprise businesses across F&B, hospitality, real estate, legal, accounting, government, and finance. Ideal clients are businesses with repetitive manual workflows that are costing them time and money.

How long does it take to build an automation system?

Most systems are delivered within 4–8 weeks from strategic alignment to deployment. Simple automations (single agent, 1–3 integrations) can be live within 1–2 weeks. Complex enterprise builds may take longer depending on scope.

What is a RAG system?

RAG stands for Retrieval-Augmented Generation. It is a type of AI system that retrieves relevant information from your own documents, databases, or knowledge base before generating a response. Ongkrong builds custom RAG systems that allow businesses to query their own data using natural language — useful for internal knowledge management, compliance, and client-facing AI assistants.

Can Ongkrong build an AI receptionist?

Yes. We have built AI receptionists for law firms and service businesses that handle client enquiries, qualify leads, and book appointments 24/7 without human involvement. These systems operate via WhatsApp, Telegram, or web chat and respond in under 5 seconds.

What is AI automation consulting?

AI automation consulting involves analysing a business’s operations, identifying manual and repetitive workflows, and designing AI-powered systems to automate them. Ongkrong handles the full process: discovery, system design, integration, deployment, and ongoing support.

Does Ongkrong work with restaurants and F&B businesses?

Yes. We have built booking systems for multi-branch restaurant groups, integrating reservations across Google Calendar, the website, and staff notification channels like Telegram — eliminating double-bookings and missed reservations across 5+ locations.

Does Ongkrong work with real estate and property managers?

Yes. We have built property management dashboards covering rent collection, tenant management, and maintenance tracking for portfolios of 1,800+ units, giving operators real-time visibility across their entire portfolio.

Can Ongkrong help with compliance and audit automation?

Yes. We have implemented compliance dashboards that track regulatory requirements, auto-collect evidence, monitor deadlines, and surface audit actions — helping one client raise their audit score from 71% to 94%.

What AI tools and platforms does Ongkrong use?

We work with a range of AI models and platforms depending on the client’s needs, including OpenAI, Anthropic Claude, Google Gemini, and open-source LLMs. For integrations, we connect to systems like Google Workspace, Telegram, WhatsApp, CRMs, and custom APIs.

Does Ongkrong work with Southeast Asian businesses?

Yes. While based in Melbourne, Ongkrong works with businesses across Southeast Asia. We understand the regional business environment and can deliver systems with multilingual support. We serve clients in Singapore, Indonesia, Vietnam, and the Philippines.

LegalCase Study

ANT-1 AI Receptionist

24/7 AI-powered client intake and appointment booking

Built an AI receptionist for a Melbourne law firm that handles client enquiries, qualifies leads, and books consultations around the clock — without any human involvement.

Key Results

24/7 availability0 missed leads<5s response time

<5 seconds

Response time

100%

Leads captured after-hours

12 hrs

Manual intake hours saved/week

Zero

Client data breaches

CASE STUDY — LEGAL

Meet ANT-1

Our AI receptionist that handles client enquiries and books appointments 24/7 — without a human lifting a finger.

24/7

availability

missed leads

<5s

response time

ANT-1

Online

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Built by Ongkrong

Compliance Angle

Designed to meet Australian Privacy Act obligations for handling personal information in legal enquiries. All client data stays within the firm’s environment with encrypted storage, role-based access controls, and full audit trails on every interaction. The system was reviewed by the firm’s compliance team before go-live to ensure alignment with Australian Solicitors’ Conduct Rules around client confidentiality.

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Compliance Angle